Thank you everyone for your patience while we were in Vancouver at the Fraser Valley Bead Show. It was another successful event! I taught a class and got to meet many old friends and new students too! I crashed a class taught by Tanis at Studio Indah, and made a gorgeous Sterling Shaggy loop bracelet with teardrop Lamp work beads! Watch for a kit and photos within the next week -- The beads are SO beautiful!

Traveling to shows is a challenge for us right now. We committed to go to these shows 6-8 months ago, and with the "recession" looming we had no idea we would be this busy at this point. We have hired our first staff member and are doing our best to get caught up and to a point in stock that order are back to 1-2 day processing times. We are currently sitting at 1-2 weeks, and some even longer if they are waiting on rings. Our stock has taken a HUGE hit, so we are building as we go and doing as much as we can each day to get caught back up. Our regular customers know that this isn't the norm for us, so I am hoping the new customers can bear with us while we get things back in control!

Sadly I also need to say that while we truly do our best to make each and every order perfect, mistakes happen. I am always happy to fix errors and work with you anyway I can. We take our business very seriously because it reflects personally on Joe and I, and really want to help each customer as best I can. I do need to remind some customers that we reserve the right NOT to work with you if you chose to be abusive towards us. I understand that you can be frusterated if an order has a problem, but sending nasty email really doesn't make it any better, nor does verbally abusing me on the phone. That old saying -- You can catch more flies with honey than with vinegar-- It really does work :) So please remember that the person readying your scathing email is a person too, and really did want to help...until you made her cry!

We are working very long days getting caught up as fast as we can!! Thanks for your patience!! Watch for some new kits coming in a few weeks!!